Call compliance QA
Qaboom scores each call against the checklist you wrote, and shows the timestamp and the exact words behind every answer. Your reviewers stop hunting for the moment and start deciding what to do about it.
No card required. Your checklist, your calls, your call on every verdict.
Every requirement answered, with the moment it was met.
An agent skips a required disclosure on Tuesday. You review Friday's calls and find nothing. The recording that proves it sits in a folder nobody opens until someone asks for it under oath.
This was never about effort. Sitting through half an hour of audio to check six requirements doesn't scale past a few calls a day, so coverage stays at a rounding error and everyone knows it.
Start from a template for debt settlement, tax relief, solar or insurance, or from a blank page. Every line is yours to reword, mark optional or remove. Add the phrases that fail a call on the spot.
One call or a whole week of them. Each one comes back scored against your checklist, with every requirement answered and the moment it was met marked on the recording.
Disagree with an answer and change it — yours is the one that counts. Each agent builds a scorecard of the requirements they actually miss, so a coaching conversation starts from evidence instead of impressions.
Obligations differ by state, by product, by creditor, and they change. Qaboom scores against the checklist you maintain, so a change you make this morning applies to this afternoon's calls.
Anything that couldn't be answered is marked not assessed, never quietly dropped. A report always covers your whole checklist, so a clean call and an unfinished review can never look the same.
Every answer carries a timestamp and the words it came from, next to the recording. Nobody is asked to take a verdict on trust — not your reviewers, and not an auditor.
Change any answer and the score follows. Scorecards count what your reviewers decided, so an item a manager cleared never counts against the agent again.
Not a dashboard to interpret. Documents you can send, and numbers you can take into a one-to-one.
“You'll get a guaranteed settlement on all of these accounts.”
Prohibited phrase — guarantees an outcome
Every requirement answered, banned phrases flagged with the sentence that triggered them, and the audio right there to check it against.
What one person actually gets wrong, ranked, across every call they've taken. A coaching conversation that starts from a pattern, not a memory of last Tuesday.
Generated from the report, with the quotes and timestamps already in it. The part of the job nobody wants to write, and the part HR asks for first.
Priced by minutes of recording, because that is what the work actually is. A half-hour call costs three times a ten-minute one, and your bill says so.
$0to start
See it work on your own recordings before you decide anything.
$99/month
One reviewer, a few calls a day.
$299/month
One reviewer keeping up with one team.
$799/month
A QA function covering every agent, every week.
Every plan covers your whole team — no seat count, no per-agent fee. Go past your minutes and the extra bills at your plan's rate; uploads never stop. Reviewing more than 8,000 minutes a month? Start free and we'll put together something that fits.
Accurate enough to review, not to rubber-stamp — which is exactly why every answer shows its evidence and every one can be changed. Qaboom is built to make a reviewer faster, not to replace them. Run your own calls through it during the trial and judge for yourself; that is what the free minutes are for.
They stay available so every report can point back at them, and we keep them until you tell us otherwise — we won't delete evidence a compliance record depends on without being asked. Each organization's calls are walled off from every other; nobody outside your team can reach them. Set a retention window whenever you want one and we'll hold to it.
No. The checklist templates are built from widely published obligations — the FTC Telemarketing Sales Rule, the Credit Repair Organizations Act, state rights of rescission — as a starting point. Your obligations differ and they change. Review any template with whoever owns compliance at your organization, then edit it until it matches what your agents are actually required to say.
The length of the recording, not how long we take to work through it. Your month is rounded up once at the end, never call by call — a hundred two-minute calls cost you two hundred minutes, not a hundred rounded-up ones. If a call only gets partway through, you're charged once and re-running it is free.
That is the whole point of the trial: 300 minutes, no card. Use real recordings and your real checklist, then ask whether the reports would survive your own review. Anything you run during the trial stays in your account afterwards.
Sign up, put in your checklist, send one recording. If what comes back isn't something you'd hand to a manager, you've lost ten minutes.
Start free